Payments and refunds
The short answer is that there is nothing to refund, because nothing is sold here yet. This page exists so that is stated plainly rather than left for you to work out.
Last reviewed
What happens today
Nothing on this website is for sale, no payment is taken on it, and no card or billing details are collected by it. There is no checkout, no basket, no subscription and no donation link. Every product that is live — Space, ITISYOU Tools, Kits and Clean — is free to use, and none of them asks you to pay for anything.
If you are ever asked for money by something claiming to be ITISYOU, it is not this project. Please tell me if that happens.
The one paid feature that is planned
ATSYou is intended to charge for one thing: a tailored CV produced from a CV you already have. Its free match report is not affected and is expected to stay free.
As of the review date at the top of this page:
- ATSYou has not opened to customers. Nothing is being sold, so nothing has been bought.
- No price is quoted anywhere, on this site or on ATSYou, because prices are still between published price books and cannot honestly be stated yet.
- Its legal terms are still being prepared. They will be published on ATSYou, and this page updated, before anything is sold.
The billing model it is being built around is a wallet you top up, with the exact price of a document shown on screen before you confirm it. There is no subscription and no auto-renewal in that design. That is a description of how it is being built, not an offer, and it may change before launch.
The rights you will have when it does open
ITISYOU is based in England, so a sale to a consumer in the UK would be covered by UK consumer law. Two parts of it matter most for a digital product like this, and they apply whatever a company’s own policy says:
- The Consumer Rights Act 2015. Digital content has to be of satisfactory quality, fit for the purpose you were told about, and as described. Where it is not, the Act provides for it to be put right, or for a reduction in price, and in some cases a refund.
- The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Buying online normally carries a 14-day right to cancel. For digital content delivered immediately, that right can be lost once delivery begins — but only if you expressly asked for it to start straight away and acknowledged that you were giving the right up. If that consent was never properly obtained, the cancellation right is not lost.
This is a plain-language summary of the general position, not legal advice about your situation. If you want the authoritative version, Citizens Advice publishes it, and their guidance beats anything written here.
How a refund would be asked for
By email to kpleelaaravind@gmail.com, with what you bought and what was wrong with it. There is no form and no ticket number. One person reads everything that arrives, so a reply is honest rather than instant, and any refund would be returned by the same method the payment was made.
A refund request that turns out to be a fault in the product is also a correction, and gets treated as both.
Advertising is not a payment
Google AdSense runs on this website, and on none of the ten products. Either way it changes nothing on this page: advertising is not something you buy, and it creates no refund question. What it does and does not do is set out on the advertising page.
When this page changes
This page is written for a site that sells nothing. The moment that stops being true, this page has to change in the same release — not afterwards. If you are reading it and something on the network is charging you, that is an error worth reporting.
This page covers the main ITISYOU website only. Each product publishes its own policies, because what they do genuinely differs — see the network. Questions to kpleelaaravind@gmail.com.